>After clicking the 'View Original Image' link the page tries to load but it keeps reloading and reloading Are other people having the save problem? Any idea when this might be fixed? This has been going on for the last 3 weeks and I'm certainly not getting the benefit of my paid services.ĭo you have any suggestions? It's awful to think that I'd need to do each of these steps every other day. Not a quick process, but after following each of the steps, it did work - for less than 2 days. Then I followed the instructions shown in the first answer (see below). Ok, so the first thing I did was close out of AOL and give it a try with IE - same problem. #ANCESTRY PHOTOS SEARCH MANUAL#>I'm attaching links to a couple of articles that provide additional help on this problem:Īnswer Title: Troubleshooting the Enhanced Image ViewerĪnswer Title: Why the Enhanced Image Viewer may not installĪnswer Title: Manual Removal of Enhanced Imager Viewer for Windows XP If you find you need additional help, please give us a call at 1800ANCESTRY. #ANCESTRY PHOTOS SEARCH INSTALL#Security software (especially the Norton package) can block this, and should be disabled temporarily to install the viewer. >That said, there can be other issues as well that can interfere with installing the Enhanced Image Viewer. We strongly urge you to use either the Internet Explorer or Firefox web browser to use. At this time the AOL web browser is not supported by our site. >In recent days, we have been experiencing conflicts with the AOL web browser and our site. I wrote again, and finally I had someone that read my query and sent me the following: Well, since I didn't have Norton, I wrote again and got basically the same answer. So I wrote for help and received instructions advising me that there might be a conflict with my Norton. Each time I tried to open an image, the page kept loading and reloading over and over. I'm one of those folks who one day could not use the image reader. #ANCESTRY PHOTOS SEARCH HOW TO#If for some reason that link doesn't work, here's a posting on the Ancestry message boards giving detailed instructions on how to manually de-install and reinstall the viewer.Īncestry Site Comments - Family History & Genealogy Message Board. If deleting your cookies doesn't solve your recently-surfaced viewer problems, try the different methods described in this group of articles. But today I noticed the Help system has a new article titled, Troubleshooting the Enhanced Image Viewer. I need to ask around at work and see if the exact cause(s) has been identified. Deleting my Ancestry cookies quickly solved the problem for me. Everytime I tried to view an image, got caught in an endless loop trying to install the viewer, even though it was already installed. One night from one search result to the next it just stopped working on me. There have been a rash of people that started having problems with the Ancestry Enhanced Image Viewer out of the blue about a month ago.
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